talk topic: User Experience beyond software design
Ben has over 15 years experience working on products and services. Working extensively with not-for-profit, charity and arts organisations, as well as startups. He has spent the last 3 years working in the UK government, most recently leading the design team at the Department for Work and Pensions (DWP).
Ben has spent much of his career making sure that user research is a part of the design process wherever he's worked. More recently he’s been especially interested in helping establish design leadership within large organisations, looking at how design can influence company culture and ultimately the products and services we deliver.
In his talk, Ben will tell his story of designing services for GOV.UK that put users first, starting at the Government Digital Service and then leading the design team at the UK’s largest government department, the Department for Work & Pensions. He will talk about the importance of user-centered design, how putting people first in the design process can lead to successful projects and outcomes for your business or organisation.